Terms of Service
These Terms of Service (“Terms”) are a contract between you and Tiram. By using our products, you agree to these Terms.
Eligibility & accounts
You must be legally able to enter into contracts to use the service.
Acceptable use
- No unlawful, infringing or abusive activity
- No reverse engineering or circumventing technical measures
- No unauthorised access to non-public areas or data
Plans, billing & taxes
Paid plans are billed in advance per the pricing page unless stated otherwise. Fees are non-refundable except where required by law. You are responsible for applicable taxes.
Free & trial tiers
We may offer free or trial tiers. These are provided “as-is” and may be rate-limited or feature-limited. We may suspend or end free tiers with reasonable notice.
Service availability
We aim for high availability and publish our commitments in the SLA pages. We may schedule maintenance with prior notice where possible.
Customer data
You own your data. You grant us a limited license to host, process and transmit your content as needed to provide the service. You are responsible for ensuring you have the rights to the content you submit.
Third-party services
Integrations are provided “as available” and may be subject to third-party terms. We’re not responsible for third-party outages or changes.
Confidentiality
We’ll use commercially reasonable efforts to protect your confidential information and will use it only to provide the service or as required by law.
Privacy
Our Privacy Policy explains how we handle personal data. By using the service you consent to our processing consistent with that policy.
Intellectual property
Tiram owns the service and all associated IP, excluding your content. Feedback you provide may be used to improve the service without restriction.
Disclaimers
The service is provided “as-is”. We disclaim warranties to the extent permitted by law, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.
Limitation of liability
To the extent permitted by law, Tiram will not be liable for indirect, incidental, special or consequential damages, or lost profits. Our aggregate liability will not exceed the amounts you paid to us in the 12 months before the claim.
Indemnity
You agree to indemnify Tiram against claims arising from your use of the service or content.
Termination
You may stop using the service at any time. We may suspend or terminate access for violating these Terms. Upon termination we may delete your content after a reasonable period consistent with our retention policies.
Governing law
These Terms are governed by the laws of Malaysia. Disputes will be resolved in the courts of Malaysia unless otherwise required by law.
Changes to these Terms
We may update these Terms. If changes are material we’ll provide reasonable notice. Continued use after changes means you accept the updated Terms.
Contact
Questions? Email legal@tiram.app.